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Support & FAQs
Frequently asked questions
DocStyle offers an entry level experience for customers looking to automate processes. The feature-set within has been tailored to individual users looking to save time and avoid the complexities of PDF conversion and traditional Word Processing. It provides the ease of use that has made DocStyle popular, along while simultaneously ensuring long-term performance and reliability. When you need additional capabilities it is easy to upgrade to DocStyle Enterprise Edition.
Enterprise Edition Customers:
Enterprise licensing is all inclusive; these customers do not have any feature or compatibility restrictions. If you are interested in upgrading from Pro to Enterprise Edition, or inquiring about a global licensing arrangement for your business, please fill out our Contact Us page. One of our solution experts will contact you shortly to discuss the advantages of site licensing.
DocStyle will perform OCR on demand in order to turn Image-based PDF’s into searchable files with text overlay. Accuracy is the key to DocStyle’s ability to properly identify content, therefore we partnered with the market leader and delivers highly accurate content for the purposes of producing a searchable document.
The quality of your PDF file will directly impact and determine the quality of your conversion. The quality of your conversion will determine how accurate the solution can ultimately be.
It’s important to know the three different types of PDF files:
True PDFs do not require any OCR processing, they include all text and formatting content required to convert and style a document properly. This is the best type of PDF to work with.
Searchable PDFs are PDF files that were originally scanned images and have already had an optical character recognition (OCR) process performed to identify and add a text layer to the PDF file. When using DocStyle Convert for example, we marry the text up with the formatting found within the original OCR to produce a cleaner and more consistent conversion.
Since we are utilizing the second-best type of PDF file to work with, the quality of the content will degrade slightly. Some minor OCR-related interpretive errors are to be expected. This may also adversely affect your comparison result document when using DocStyle Compare.
Image-based PDFs are files that contain the least amount of information for our software to work with. These are images created by a document scanner or a picture of a document saved as a PDF file. There are several factors that will affect our processes, quality of the scan, the OCR interpretation of the content, etc.
At DocStyle, improvements to the quality of the OCR, the conversion processes, and our interpretive logic are essential practices towards producing a more accurate and consistent result.
Enterprise license requests will be invoiced and these customers can choose to process automatically with a credit card or arrange for a direct payment method such as EFT or Business Check.
***Due to the Coronavirus outbreak, our offices are closed. Until further notice, we will not be accepting physical checks for payment.***
We're here to help!
OUR PROMISE
We are committed to exceeding your expectations, ready and able to assist you. For more information about our support options, or to find out about how we can personalize and tailor our support to meet the individual needs of your environment and organization.
RESPONSIVE
Enter your ticket details below. If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible. One of our customer service professionals will respond to your email within 24 hours. (*Indicates a required field)
SYSTEM REQUIREMENT
Operating Systems
Microsoft Windows 10
Microsoft Windows Server 2016 & 2019
Applications
Microsoft Office 365
Microsoft Office 2016 & 2019
(32bit & 64bit Editions)
Virtualization
Citrix Virtual Apps and Desktops
Citrix XenApp & XenDesktop
Remote Desktop Services
How To Contact Customer Support
You can open a support case 24 hours a day, 7 days a week!
Our professional technical staff is available during the following hours:
Monday – Friday
8:00am – 8:00pm (EST/EDT)
United States, Canada & Latin America:
Call Support at (305) 676-6600 – Option 2
Email us at support@docstyle.com
Visit www.docstyle.net/videos to watch tutorials, or fill out the form below and one of our customer service professionals will respond promptly.
